FAQ

If only minors are staying, the consent of the parent or guardian is required.
Please submit the consent form at check-in. If you do not submit it, we may refuse your stay.
Please use the consent form from the following.
Minor Consent Form

Check-in is possible from 3:00 p.m., while check-out is required by 12:00 p.m.

 
We will operate a “Self-Service Locker" on the 2nd floor.

●Initial storage is free of charge for up to 24 hours.
●After 24 hours, items will be stored separately at the front desk. Please note that perishable items such as food will be disposed of immediately.
●Any items that are not retrieved within 3 months from front desk storage will be disposed.
●Usage is only available for hotel guests. We will firmly refuse any use by individuals other than those who actually stay. (Not available for accommodation personnel)
●We do not take any responsibility for theft, loss, or damage of stored items caused by the user’s mistake or failure to follow instructions.

LOCKER SIZE : Width 400mm x Depth 600mm x length 1030mm

 

① If you wish to check in before 9 o'clock
Accommodation reservations must be made the day before.
Even if you request a room on the same day and we are able to prepare your room, it will be charged the accommodation fee for the previous day.
②If you wish to check in from 9:00 to 12:00
Basically, we do not accept early check-in during this time.
Please ask at the front desk as it may be possible depending on availability on the day.
In that case, there will be additional charge.
③If you wish to check in from 12:00 to 15:00
We accept additional charge.
However, this may not be possible depending on the availability of rooms on the day.

*We kindly ask for your understanding that ① to ③ are greatly affected by the room conditions.

Please contact at resv_ddm@splaisir.com / +82 2 2198 1212
 

Late check-out may be possible by contacting our Reception and is subject to availability on the date of departure. (Be noticed that extra charges may apply.) A one night room fee will be charged if you would like to stay later than 4:00 p.m. We will be happy to keep your luggage in our storage room for free after your check out .

The cancellation policy and fees are set as follows.

 One day before your check-in date and the day of your stay: 100% of the accommodation fee
No-show without notification: 100% of accommodation fee

*For Sotetsu Club members: Free cancellation
(However, advance notice is required. If you do not show up without notice, it will be charged a 100% cancellation fee).
*In the case of consecutive nights, the cancellation fee will be applied at the rate of the first day of stay.

*Cancellation policy may differ depending on some plans. Please be sure to check the cancellation policy as it is stated in the plan description and reservation confirmation email.

If you let us know before 24hours before your actual check out date, there is no charge for the early check out fee, However, if you are not let us know or less 24hours before your actual check out date, there is one-night charge will be added for the penalty.

No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.

To inquire about a lost item, please e-mail or call us below.
Inquiries: front_ddm@splaisir.com / +82 2 2198 1212

Complimentary wired and wireless Internet access are available in all of our guest rooms.

Guest rooms at the SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN are all non-smoking rooms.

The guest can takes their own food and alcohol, however we do not accept for the delivery service such as chicken, pizza, etc.

There is no extra bed.

 
In accordance with the Ministry of Environment's 'Regulations on the Use of Disposable Products in Lodging Facilities', we are changing the amenities in our rooms to comply with government policy and actively participate in environmental protection.

▶ No longer provide free toothbrushes and toothpaste and sell them at the front desk.
▶ Shampoo, Conditioner, Shower gel, Face & Hand Soap will continue to be offered as dispenser products.

We appreciate your understanding and cooperation. Please join us in taking a step towards protecting the environment.

Starting Date : March 29, 2024
Sale items : Toothbrush & Toothpaste Set KRW1,000 (tax included), Razor KRW1,000 (tax included)
Where to buy : 1st floor front desk
 

There is no computer in guest room, but computer use is available at the business corner (free of charge).

Cooking is not allowed in the room.

The hotel does not have a connecting room. For adjoining room assignment, please request at the time of booking in advance and this will not be guaranteed subject to room availability.

Room service is available from 7:00 a.m. to 7:00 p.m.

Fitness center is located on the first basement.

Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.

Baby cots are available free of charge for children under 2 years old, subject to availability.
However, please note that availability will be determined by inventory on the day.
Please contact us in advance if this is required.
resv_ddm@splaisir.com / +82 2 2198 1212

Size: Width 105 x length 70 x height 75 (cm)

For the comfort and enjoyment of all guests,Unfortunately, our property have a strict 'No Pet' policy other than registered guide-dogs.