FAQ SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN

Check-in is possible from 15:00, while check-out is required by 12:00.

Yes, we will be happy to keep your luggage in our storage room for free before check-in or after check-out .

Check-in prior to the standard check-in time is available upon availability at the time of check-in but is not guaranteed.

Late check-out may be possible by contacting our Reception and is subject to availability on the date of departure. (Be noticed that extra charges may apply.) A one night room fee will be charged if you would like to stay later than 16:00. We will be happy to keep your luggage in our storage room for free after your check out .

Cancellation can be made without penalty 1 day before check in. However, cancellation terms could be differ according to reservation conditions - please check at the time of reservation.

If you let us know before 24hours before your actual check out date, there is no charge for the early check out fee, However, if you are not let us know or less 24hours before your actual check out date, there is one-night charge will be added for the penalty.

No, breakfast is not included in the room rate. Please choose the breakfast option on the reservation page if you wish to arrange breakfast, or Contact Us for additional arrangements.

To inquire about a lost item, please e-mail or call us below. Inquiries: resv_ddm@splaisir.com / +82 2 2198 1212

Complimentary wired and wireless Internet access are available in all of our guest rooms.

Guest rooms at the SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN are all non-smoking rooms.

The guest can takes their own food and alcohol, however we do not accept for the delivery service such as chicken, pizza, Etc.

There is nor extra bed.

Children 6 years old and younger may stay free of charge in existing bedding when accompanied by an adult.

Baby cot for infants under 1 year are available free of charge, upon prior request.

There are toothpaste and a toothbrush in the room.

There is no computer in guest room, but computer use is available at the business corner (free of charge).

Cooking is not allowed in the room.

For the comfort and enjoyment of all guests, our property have a strict 'No Pet' policy other than registered guide-dogs.

Unfortunately the hotel does not have a connecting room. For adjoining room assignment, please request at the time of booking in advance and this will not be guaranteed subject to room availability.

Western and Asian buffet breakfast is available at our restaurant 'Le Chef' located on the 2F from 7:00am to 10:00am.

Fitness center is located on the first basement.

Room service is available from 07:00 AM to 07:00 PM.